[Support Center] Most Popular Articles

How to check my support usage time?

Mon, 02 Aug 2010 22:49:34 GMT

In order to check the amount of time used this month, you will need to login to Support Portal.

You will then see the available hours when you login. Please contact our support team if you are unable to access the support portal.

General Email Settings

Mon, 02 Aug 2010 22:49:34 GMT

incoming mail server (POP):
mail.yoursite.com.au (replace yoursite.com.au with the your web address - without the www.)

outgoing mail server (SMTP):
use settings as per your ISP (usually mail.yourISP.com.au) - this is the preferred setting
alternate outgoing mail server (SMTP) : mail.yoursite.com.au (replace yoursite.com.au with the your web address - without the www.)

username:
this will be your complete email address eg. yourname@yoursite.com.au

password:
this will have been provided to you by Salsa

These are the basic settings for email. Please refer to your program's manual or help system for instructions on how to set up your particular program.

Essential learning for Joomla static content creation

Mon, 02 Aug 2010 22:49:34 GMT

Joomla is great for quick changes and will be suitable for most of your work.

It’s important to note that all web browsers and different operating systems will display web pages differently, for this reason Salsa suggests that you test all your content when adding to your website.

If content appears different, you will need to fix it up as best you can. If you are still having problems, you can email Salsa to assist or look up browser compliance on the internet.

The following will help when creating content.

- Keep the layout simple (less is more)

- Avoid too many images next to each other (this can push out your page widths)

- Avoid wrapping text around images (use tables to layout your content, they are more predictable and easier to manage)

- Avoid copying and pasting form rich text editors (Microsoft word, word pad)… the simpler the text/display, the more reliably it will paste into Joomla

- Make sure images are the size you want (use photo software like Adobe Photoshop to remove unwanted white space)

- Understand what your max width and height will be. Joomla will always show the same size editing area but your content size may be different.

- Avoid excessive mixed formatting such as multiple changes in font size, font family (type), colour.

- Use line breaks instead of carriage returns (difference between present return/enter or shift+return/enter)

- Set image align properties when inserting images (prior to ‘insert’, go to the ‘appearance’ tab)

For more advanced users, you can use the html editing system by clicking on the HTML button. In terms of understanding the web and content for web, a brief course or reading on HTML will be of great benefit.

How to setup email in Outlook Express

Mon, 02 Aug 2010 22:49:34 GMT

1. Open outlook
2. Goto Tools>Accounts
3. Select Add>Mail and follow the Internet Connection Wizard

NOTE: You need to contact your Internet Service Provider (ISP) to find out their outgoing mail server address.

4. Test the email account by sending an email from another account. Sending an email is done through your internet service provider's server not your site. If there is a problem with sending an email, please check with your Internet Service Provider (ISP).

5. If you received a test email message, congratulations your email has been setup. If not, please repeat the steps above and confirm that you have entered the correct information. If you are still having problems please call our support line on (03) 9388 8931.

How to access webmail

Mon, 02 Aug 2010 22:49:34 GMT

The instructions below shows the steps to access your email via webmail:

1. Goto http://www.yoursite.com.au/webmail/ - replace www.yoursite.com.au with your website

2. Login with your full email address as the username and your email password

3. Once you are logged in, please select Squirrelmail as your webmail client

4. You can now use your email

Please do note that you can only see the emails that have not been downloaded to your desktop email client i.e. Outlook/Outlook Express/Thunderbird etc.

How do I log a support request?

Mon, 02 Aug 2010 22:49:34 GMT

There are 3 ways to submit your support enquiries:

1. Support Portal - This is our support portal. You will need to create a username and password. You will then be able to track your tickets history when you log in.

2. Submit an email through support [AT] salsainternet [DOT] com [DOT] au (please replace [AT] and [DOT] with the respective characters) - When you log a support request through this email address, your support will automatically be logged into our support portal which you can track later on by login into our support portal Support Portal.

3. Phone - You can submit more urgent enquiry via telephone on +61 3 9388 8931

When submitting a support request please remember to include as much detail as possible. This will make handling your support tickets faster and more efficient.

After you successfully submitted your support request, you will then received a confirmation email. You can reply to this email to include more information or follow up a support request. Please make sure that you do not removed the subject of the email when replying to a confirmation email.

How to setup email in Microsoft Outlook

Mon, 02 Aug 2010 22:49:34 GMT

1. Open outlook
2. Goto Tools>Email Accounts
3. Select Add a new email account and click on Next to continue

4. Select POP3 and click Next to continue.

5. Enter the details of your email accounts.

NOTE: You need to contact your Internet Service Provider(ISP) to find out their outgoing mail server address.

6. Click on the Test Account Settings to test the email account. You should received an email from Microsoft Outlook
7. If you received a test email message, congratulations your email has been setup. If not, please repeat the steps above and confirm that you have entered the correct information. If you are still having problems please call our support line on (03) 9388 8931.

Help - I'm not receiving my emails

Mon, 02 Aug 2010 22:49:34 GMT

There are several reasons why your emails might not be delivered to your inbox:

1. Your Mailbox Quota is full - If you use the webmail feature, it is recommended that you clean up your mailbox every once a month at least. This is to make sure that there is enough space in your email account. Please refer to How to access webmail to access your webmail account. Please contact us if you need more with accessing your webmail or you need more space in your email account. By default each user is allocated 10MB of email account space.

2. Server Error - if you have determine that there is enough space in your mailbox account and yet you are not receiving any email, please contact us so we can assists you.